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FAQ - Tenant Questions

Where should I send my monthly rent?
All monthly payments can be mailed or dropped off in person at the following address: 2921 Maryville Rd Maryville, IL 62062.

There is also a Deposit opening located next to the front door of the office for any after-hours rent payments. 


What paperwork is required to rent through Hometown Family Properties?

Please find our downloadable rental application under the 'Resident Resources' tab. Also, we require all applicants to show proof of income (2 or more pay stubs), a valid photo ID, show good credit and a clean housing court record. A $35 Application Fee will be requested per applicant  before processing each application.


Does Hometown Family Properties accept pets?

Pets are accepted on a case-by-case basis; based on property location  and unit. Depending on the circumstances, an additional $300 security deposit will be requested upon move in, as well as an additional $25 per pet per month.


What utilities am I responsible for as a tenant?

You will be responsible for setting up your own cable, electricity/gas, water/sewer, and trash. Certain properties DO have water and/or trash included.  


My rental needs some maintenance. Who do I call?

If you require any maintenance to your rental, please do not hesitate to contact us at (618) 205-3990


What is considered an after-hour emergency?

After hour emergencies are regarded as: water leaks, water heater issues, sewer back-up, AC/furnace issues, and damage to the building and/or property. The after-hours contact number is: (618) 910-4757.

Tenant lock-outs are NOT considered an emergency and a $75.00 fee will be charged per lock-out request.


Do I need to notify anyone when I plan on moving out?

Yes. We ask that a 30-day written notice is given in person. You can find a downloadable copy of the Notice To Vacate form under the 'Resident Resources' tab. Please fill out the form and bring it by the office 30 days before moving out. Please note: If you plan on moving out before your 12 month lease is up, you will forfeit any security deposits, per your Rental Agreement