FAQ – Tenant Questions
Where should I send my monthly rent?
The tenant portal is the most efficient way to ensure your payment is received on time.
You can mail in or drop off your payment to the office at 2921 Maryville Rd, Maryville, IL 62062. There is a drop slot located on the front of the office building for rent payments.
What paperwork is required to rent through Hometown Family Properties?
Please find our downloadable rental application on the Resident Resources page (above). Also, we require all applicants to show proof of income (2 or more pay stubs), a valid photo ID, show good credit and a clean housing court record. A $40 Application Fee will be requested per applicant before processing each application.
Does Hometown Family Properties accept pets?
Pets are accepted on a case-by-case basis; based on property location and unit; with a 2 pet maximum. Depending on the circumstances, an additional $300 security deposit will be requested upon move in, as well as an additional $25 per pet per month.
What utilities am I responsible for as a tenant?
Tenants are responsible for setting up their utilities unless otherwise specified by property management at time of move in as certain complexes/units include some utilities.
My rental needs some maintenance. Who do I call?
You can request a non-emergency maintenance request via the tenant portal as the maintenance staff will receive the notice directly to their phones. You may also contact us via email at renthfp@gmail.com or by calling the office at 618-205-8595.
What is considered an after-hour emergency?
After hour emergencies are regarded as: water leaks, water heater issues, sewer back-up, AC/furnace issues, and damage to the building and/or property.
The after-hours contact number is: (618) 910-4757.
Tenant lock-outs are NOT considered an emergency and a $75.00 fee will be charged per lock-out request.
Do I need to notify anyone when I plan on moving out?
Yes. We ask that a 30-day written notice is given in person. You can use a downloadable copy of the Notice To Vacate form. Please fill out the form and bring it by the office 30 days before moving out.
Please note: If you plan on moving out before your 12 month lease is up, you will forfeit any security deposits, per your Rental Agreement.
